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To register with frog pro.eu, click “LOGIN” at the top right of the screen then click on “REGISTER”. Once you have filled all the mandatory fields and clicked on “SUBMIT”, you will receive a confirmation e-mail with a link to complete the registration process. You can also register at the check-out stage: in this case a confirmation e-mail will not be needed.
No, registration is not mandatory to make a purchase at frog pro.eu. You can order all the items you want without having to create an account. If you decide to register before making the purchase, you can save your data and access your personal area to monitor the progress of your orders.
If you decide to register with frog pro.eu, you can save your data and access your personal area from where you can check your order log, monitor the progress of your last order, ask for a refund and manage your wish list. Registering also allows us to keep you updated about new offers or promotions as well as new events and products.
If you are already registered on frog pro.eu, you can modify your personal data from your personal area.
If you have forgotten your password, click on "Forgot Your Password?" and enter your e-mail address. The system will send you a new password in an automated e-mail.
If you want to close your account at frog pro.eu, simply send an e-mail at email@example.com asking to close your account. This does not automatically remove you from the frog pro.eu. newsletter. To unsubscribe from the newsletter, you need to click on the relevant link in the newsletter itself.
It’s possible to place an order on our e-shop www.frogpro.eu. If you have any special request please contact our customer service at: firstname.lastname@example.org
By creating an account, you can easily manage and view your personal data, your orders, manage returns and more. It also makes future purchases faster.
The products you find on our e-shop are usually always available within 3/5 days from the order and subsequently shipped by express courier. Remember that all FROG.PRO products are tailor-made by hand in our laboratory in the province of Reggio Emilia - Italy - and are almost exclusively made to order to ensure the perfection and distinctiveness of production. For specific needs, please contact our Customer Service: email@example.com
We always send an order confirmation by email. If you have not received it, we recommend that you first check your spam folder. Change your settings to make sure future emails from frogpro.eu can arrive in your inbox. If you still need assistance or help, please contact our Customer Service.
The discount code must be entered in the appropriate space on the summary page of your cart. Once the code has been entered, click on the "Apply Coupon" button and the cart will be automatically updated.
No, it is not possible since the Tax Free only applies to products purchased in the store and collected directly by the buyer.
We currently offer various payment options: Paypal, Credit Card (Master Card, Visa, American express and many other local circuits) and direct bank transfer. We are also in the process of applying a facilitated payment in convenient small installments.
From the moment your return arrives at our warehouse and it is processed, we will refund you within a maximum of 30 working days (depending on your form of payment). We always refund the money in the same form the payment was made.
Unfortunately not. The payment options we offer are credit card, PayPal and direct bank transfer and the payment will be collected during the check-out process.
We currently ship worldwide except to Africa and Russia.
Shipping costs vary depending on the country of destination and may be free based on some promotions that the site may offer at certain times of the year.
Once your product has been tailored, the expected delivery time is typically 2 or 3 working days, with a maximum of 5.
We offer free shipping for orders over certain limits. Check the tiers here to get free shipping. Check here here to get free shipping. Check here the standard shipping costs according to the destination country.
Yes. A link will be provided to you by email to track your shipment once it has left our warehouse.
We can deliver your order to your home or business address.
All our orders are handled by DHL and FEDEX TNT.
Sure, no problem. If you are not satisfied with the items you ordered, you have 14 days to think about it and return them to us. Keep in mind that the items must be new (unused), undamaged, in their original packaging and provided with all labels and accessory documentation. As soon as the package is delivered to our warehouse, we will proceed with the inspection of the goods and we will send you an email confirming that your return has been successful and you will receive a refund within 30 days. The refund will be made with the same payment method used for the order. You will be contacted by our Consumer Care Team if further information is required.
If you have ordered through our website you can return the items to us directly. To start the return procedure, fill out the form you find in your reserved area or, if you are not registered , under the return link in the footer or here . If you have difficulties you can contact our Customer Service and you will be assisted in the return procedure. Shipping costs are normally charged to the customer except in case of unless specific agreements with our customer service.
Unfortunately, it is not currently possible to change items. You will have to return the item to us, and we will refund the purchase. If you want or need a different size or color of the item ordered, please order another one from our website. For any questions, if your return complies with the 14-day policy, you can contact our Customer Service at firstname.lastname@example.org
No. However, you can return it to the FROG.PRO dealer
No, you will have to return your online purchase to the FROG.PRO eStore.
FROG.PRO carefully checks all its products but in case you receive a defective item do not hesitate to contact us through our customer service at email@example.com . Our Consumer Care will provide you all the support to arrange the collection of the goods.
All products sold by FROG.PRO enjoy the legal warranties and the “FROG.PRO SHIELD” ,a warranty which provides FREE repair or replacement of the product for defects in materials or workmanship during its whole lifetime . The customer is responsible for any and all shipping charges, to and from our factory, in returning the product. The warranty applies to the original purchaser and is non-transferrable. It does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of materials over extended time and use. Be aware that some components, due to their nature, are more subjected to wear than others and a constant maintenance will increase your product’s lifetime. Any changes or modifications made to the product voids, in any part, the warranty. The warranty is limited to products sold by FROG.PRO and / or its authorized dealers.
First contact our customer service. We will be happy to satisfy your requests and explain the procedure to carry out. As for questions relating to the warranty of FROG.PRO products purchased from an authorized FRO.PRO dealer, you must contact the dealer themselves. Make sure you buy FROG.PRO products from our authorized dealers, to be sure of always receiving the right service and our quality. Items purchased through unauthorized channels may not be covered by the warranty, and the warranty may also be canceled. View the complete list of FROG.PRO authorized dealers here
FROG.PRO SHIELD, the FROG.PRO lifetime warranty, is active on all FROG.PRO products purchased on the website www.frogpro.eu or from one of the authorized dealers. View the complete list of FROG.PRO authorized dealers here
It is not possible to return products purchased online in the official frogpro.eu e-shop directly to a retailer. Items ordered through the online shop must be returned directly to FROG.PRO. To carry out this procedure, contact our customer service. Otherwise, for questions relating to products’ warranties purchased in authorized stores, you can directly turn to the retailer to activate the practices. Note: when you activate a warranty request at your authorized FROG.PRO dealer, you must always present a proof of purchase.
Please contact our Customer Service and they will solve the problem.
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