The Customer benefits from the rights of the Art. 64 of the Consumer Code, in accordance with that legislation, and therefore has the right to terminate the contract of purchase for any reason, without explanation and without penalty, in the manner set out below. The right of withdrawal is exercised by sending, within 14 (fourteen) calendar days from the date of delivery of the products, a notice via registered post written in Italian or English and addressed to:

FROG.PRO di Casali Fabio

Via Tonelli 1 

42043 - Gattatico (RE) 

Italy

The notice of return can be communicated in advance, within the same time frame, via e-mail to customerservice@frogpro.it, on condition that it is confirmed via registered post, within the following 48 hours. The notice of return must specify the intention to withdraw from the purchase and the product or products for which it intends to exercise the right of return, attaching a copy of the invoice. In the event that the right of return is exercised by means of written communication, the physical return of the products must be done within 14 (fourteen) calendar days from the date of delivery, sending the products to the following address:

FROG.PRO di Casali Fabio 

Via Tonelli 1 

42043 - Gattatico (RE) 

Italy

The right of return is subjected to the following conditions:

The right applies to individual products purchased in their entirety;

The product purchased must be returned intact inside the original packaging, complete in all its parts (including packaging and ancillary documents);

Postage freights for returning the products are charged to the customer;

Custom duties and taxes for returning the products are charged to the customer (incoterm DDP);

The shipment is under the full responsibility of the customer.

If the right of return has been properly exercised, FROG.PRO will refund the customer the full amount paid, within thirty (30) days of receipt of the notice of return. The refunded amount will not include shipping costs. 

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